Terms

If requesting a return or exchange, please include your name, address and telephone number. NO REFUND OR EXCHANGE ON OPENED PRODUCTS. PRODUCT PURCHASED FROM THE CLEARANCE SECTION IS SOLD AS- IS AND THERE IS NO EXCHANGE OR REFUND ON THESE PRODUCTS PLEASE READ OUR ORDERING AND SHIPPING POLICY, BEFORE YOU ACCEPT OUR TERMS AND CONDITIONS

You may return unopened product within 14 days of purchase for a full refund, based on how it was purchased. Please note that shipping charges will only be refunded in cases where the merchandise was defective, the merchandise was damaged during shipping, or if SIMPLY BRITISH FOODS made an error when filling your order. In all other cases, no refund of shipping charges will be made, and the customer will be responsible for the shipping or postage required to return the product to SIMPLY BRITISH FOODS.

PLEASE READ ORDERING AND SHIPPING POLICY on the TERMS page

Terms for returning products

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ORDERING & SHIPPING POLICY

Once we have confirmed your encrypted order via email then and only then will we proceed with filling this order. We will endeavour to fill the order as requested. However from time to time we may have to substitute with another product of equal value to fill any order or fill order with-out unavailable product. Sell outs, product unavailibility, shipping interruptions or packaging issues may prevent availibility. We cannot and will not guarantee that every item listed on this website will be available 100% of the time.

If in the event of a declined debit or credit card the order will not be filled. Orders will only be filled after authorized payment is received by us. All orders over 15K (33lbs) will be shipped in seperate boxes and will be subject to shipping charges for all boxes that are required to fill any order. All products will be shipped in industry standard boxes with ECT (edge crush test) of 23 or 29 lbs.

All will be packed correctly by SIMPLY BRITISH FOODS, however we can't assume responsibility once it has left our possession. We accept Debit, Visa, MasterCard (currently only available to Home & Business Deliveries in Durham Region & Greater Toronto Area) PayPal and Cash as forms of payment. Complete mailing addresses must be provided for invoice purposes and shipping purposes. Any errors will delay shipping until the information provided is corrected.

Charges for your purchases will charged to your credit card before mailing or delivery. We also offer Pick-Up & Pay at our Outlet Store for those that want to save some money and have their order ready for them on a Saturday or Sunday 9 - 5 p.m. when our Outlet Store in the Pickering Markets is open.

Home or Business Car Delivery Boundaries

Once we have confirmed your encrypted order via email then and only then will we proceed with filling this order. We will endeavour to fill the order as requested. However from time to time we may have to substitute with another product of equal value to fill any order or fill order with-out unavailable product. Sell outs, product unavailibility, shipping interruptions or packaging issues may prevent availibility.

We cannot and will not guarantee that every item listed on this website will be available 100% of the time. If in the event of a declined debit or credit card the order will not be filled. Orders will only be filled after authorized payment is received by us.

All orders over 15K (33lbs) will be shipped in seperate boxes and will be subject to shipping charges for all boxes that are required to fill any order. All products will be shipped in industry standard boxes with ECT (edge crush test) of 23 or 29 lbs.

All will be packed correctly by SIMPLY BRITISH FOODS, however we can't assume responsibility once it has left our possession. We accept Debit, Visa, MasterCard (currently only available to Home & Business Deliveries in Durham Region & Greater Toronto Area) PayPal and Cash as forms of payment. Complete mailing addresses must be provided for invoice purposes and shipping purposes. Any errors will delay shipping until the information provided is corrected.

Charges for your purchases will charged to your credit card before mailing or delivery. We also offer Pick-Up & Pay at our Outlet Store for those that want to save some money and have their order ready for them on a Saturday or Sunday 9 - 5 p.m. when our Outlet Store in the Pickering Markets is open.